Refund Policy

At The Weave House, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

You may request a return within 7 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, labels, and accessories.
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they are defective or supplied incorrectly:

• Custom-made or personalised products.
• Clearance or sale items.
• Gift cards.
• Products that have been used, washed, altered, or damaged after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing us with:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

We will assess the claim and, where applicable, arrange a replacement, repair, or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed using your original payment method within 7–10 business days.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

• If you change your mind, you are responsible for the return shipping costs.
• If we supplied the wrong product or the product is defective, The Weave House will cover reasonable return shipping costs.

Consumer Rights

Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA). Customers remain entitled to all rights provided by applicable South African law.

Contact Us

For return requests or refund enquiries, please contact us through the contact details provided on The Weave House website.