Consumer Data Policy

The Weave House respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

Information We Collect

We may collect the following information:

• Name and surname.
• Email address.
• Telephone number.
• Delivery and billing addresses.
• Payment information (processed securely by trusted payment providers).
• Order history.
• Website usage information through cookies and analytics.

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate about your purchases.
• Provide customer support.
• Improve our website and services.
• Send promotional communications where you have provided consent.

Payment Security

The Weave House does not store your banking or card details. Payments are securely processed by trusted third-party payment providers using industry-standard security measures.

Sharing Your Information

Your personal information is only shared where necessary, including:

• Courier companies for deliveries.
• Payment processors.
• Website hosting and technical service providers.
• Where required by South African law.

We never sell your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website performance. You may disable cookies through your browser settings, although some website features may not function correctly.

Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Your Rights

Under POPIA, you may:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Withdraw consent for marketing communications.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

Contact

If you have questions regarding this Consumer Data Policy or your personal information, please contact The Weave House using the contact information provided on our website.